At Group Signature Hotel (“we”, “our”, “us”), accessible from https://groupsignaturehotel.com/, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make bookings, use our services, or communicate with us.
1. Information We Collect
We may collect the following:
Personal Information
-
Full name, email address, phone number, postal address
-
Booking and reservation details
-
Payment information (when required for booking or deposits)
-
Identification details for check-in (if provided)
Non-Personal Information
-
IP address, browser type, device information
-
Website usage data through cookies and analytics
How We Collect Data
-
When you fill out forms on our website (e.g., Enquiry or booking forms)
-
Through reservations and communications with our staff
-
Automatically through cookies and tracking technologies
2. How We Use Your Information
We may use the information collected to:
-
Process and manage reservations and payments
-
Communicate booking confirmations and updates
-
Provide customer service and respond to enquiries
-
Improve our website, services, and guest experiences
-
Send promotional offers when you opt-in
-
Comply with legal requirements and dispute resolution
3. Cookies & Tracking Technologies
We use cookies to enhance site functionality and collect analytics data. Cookies help us customise your experience and understand site traffic. You may manage cookie preferences via your browser settings.
4. Disclosure of Your Information
We do not sell or rent your personal data to third parties. We may share your information with:
-
Service providers (e.g., payment processors, reservation systems)
-
Legal authorities when required by law
-
Partners and affiliates when you consent to special offers
We take reasonable steps to ensure third parties protect your data.
5. Data Security
We implement reasonable safeguards to protect your data from unauthorized access, alteration, or misuse. However, no security system is entirely foolproof—please exercise caution when submitting sensitive information.
6. Your Rights
You have the right to:
-
Access, correct, or delete your personal data
-
Opt-out of marketing communications
-
Restrict how your data is used where applicable
To exercise these rights, contact us at:
📧 Email: signaturehotelresorts@gmail.com
7. Third-Party Services
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal information.
8. Updates to This Policy
We may update this Privacy Policy occasionally. Updated policies will be posted on this page with a revised effective date.